Create your business welcome
Write a greeting, choose a voice and preview it before saving. A welcome message can introduce your business before the team rings.
CALL HANDLING
A warm welcome. The right person.
Decide what callers hear and who answers. Set up your call handling yourself, then update it as your business changes.
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Let callers choose who they need
Build a press-number menu for Sales, Support or your own departments. Assign choices to teammates, teams or extensions and add submenus when callers need another choice.
Plan for busy and closed hours
Set opening times and your time zone, manage caller queues, enable voicemail and choose when to forward a call. Missed-call and voicemail email notifications can help your team follow up. Forwarding creates an outgoing call leg and may add calling charges.
YOUR QUESTIONS.
Good to know.
Can we change the menu ourselves?
Yes. Administrators can change greetings, menu choices, destinations and other business call-handling settings inside Settings → Phone settings.
What happens when nobody answers?
That depends on your settings. You can enable voicemail, set an unanswered-call forwarding number or use a caller queue with a configured waiting limit.